Service Provider Answers

Is there a white paper I can read to give me the full rundown?

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Click here to download it!

Here's a direct link to the PDF: rqdn.us/whitepaper

Can I trial Red Queen before paying?

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Absolutely. Not only do we start you on the free trial for your own seats internally, but you'll have 60 days to decide if you want to keep using Red Queen.

After that, if you want to keep using Red Queen, add at least 50 seats from paying clients of yours, and your internal seats will always be free. If you aren't ready to add your own clients, you can always keep using Red Queen for your own internal use at the regular price.

How do I add a client of mine to Red Queen?

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You “Add An Organization” in your client dashboard. Supply us with the email addresses of the end users (all the people in the small business you’re onboarding), and we’ll send them an email invitation to start using Red Queen.

You’ll get a Stripe invoice to begin paying for their monthly subscriptions, and that will be automated.

You’ll receive a weekly email with the status of each of your client organizations, as well as access to our Dashboard which shows the status of all your client organizations at a glance.

Can my clients just get all their questions now?

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No. Respectfully, if you wanted to do their full checklist immediately, you'd have done it and charged your client the premium rate instead of coming to us for the continuously-compliant, long-term solution. What we do is ask several initial diagnostic and security framework questions initially for your clients' staff so that you have immediate insights into the major issues you need to know about to get them started. Get your clients started now on Red Queen, and each and every time they need vendor assessments, cyber insurance policy renewals or attestations, you and they will already be painlessly ready.

When we build Red Queen, in the Good-Cheap-Fast triad, we chose to go with Good and Cheap. There's no shortcut to real secure compliance, but we can make it painless over time for you, and that's our promise.

What documentation can we create for our clients?

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We provide a printable PDF of multiple frameworks' self-attestation. This is like when you print off your profit-and-loss statement; you maintain it all the time, and whenever someone needs you to provide your current P&L, you send them a report.

Where is our client data stored?

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We use a combination of Amazon Web Services as well as a backup storage solution that contains your data solely within the continental United States of America. This means you do not have any cross-border data transfer compliance issues.

Can we write our own checklist?

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Yes!

Any organization can develop questions and processes that are unique. The reason we are able to deliver simple, clear compliance metrics to your small business customers is that we ensure questions are written in a compliance and universally-useful way. You can work with us to add questions that you'd like to have your users answer. Most of the time, we will already have a live question that will work, and you'll find many SMB clients already compliant with it, which saves you a massive amount of time. When you have a great question you want your clients to stay up to date with, but we don't already have it, we want to know what it is so we can add it for you!

How easy is this for our clients to use?

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We use magic links to make it much, much easier for nontechnical end users to simply boop a link to answer their question and learn a quick cyber fact in under a minute. When we switched from multifactor authentication and complex authorization processes over to magic links, we saw a huge uptick in happy responses. We focus on making Dynah delightfully easy to use. We’ll be the most pleasant compliance experience your clients and their users will ever have! :-)

Still have questions? Email us at Support@RedQueenDynamics.com